Mobile Policy

Effective: June 10th, 2023

Welcome to MyRUC. This is our Mobile Policy which relates to the MyRUC application. By using the myRUC mobile service (“Mobile Service”), you accept and agree to be bound by this Mobile Policy, along with our Terms of Use and Privacy Policy. Your continued use of the Mobile Service is conditional upon your compliance with this Mobile Policy. Unless otherwise stated, any defined terms used in this Mobile Policy have the same meaning given to them in the Terms of Use (linked).

Accessing The Mobile Service

In order to access the Mobile Service, you will need to first create a user profile and Consumer/Business Account on the MyRUC Platform. You understand and agree that MyRUC has no obligation to maintain, support, upgrade or update the Mobile Service, or to provide all or any specific content through the Mobile Service. This includes ongoing device compatibility.

Data Security

We are committed to protecting your personal information. While we take reasonable steps to ensure data protection, no security measures are completely secure, and we do not guarantee the security of user information at any time, on your mobile device.


A variety of authentication tools are employed to secure access to your MyRUC account, dependent upon device support. You should use a unique and strong account password, restrict access to your mobile device by way of a unique PIN and/or Biometrics, and sign out of MyRUC after having used the Mobile Service.

Device Storage

MyRUC will only store your 20 most recent odometer update records on your device. If at any stage a different user logs into the mobile service on your device, any stored data will be deleted from the device.

Personal Data

Personal details such as your full name, email address and mobile phone number are stored locally and potentially accessible. At no stage are any payment or credit card details stored on the device.

Access to the Data Services

MyRUC employs authentication protocols which achieve secure ongoing access to the MyRUC data services by way of a unique token. Token validity is restricted to a maximum of 7 days, however, may be extended via re-authentication.

App Permissions

When using the MyRUC App you may be prompted to enable certain permissions such as NFC that enable features being used. Below you will find more details about why MyRUC asks for these permissions and what data is collected by us.

Near Field Communications (NFC)

MyRUC accesses your NFC feature intrinsic to your smartphone to enable a digital wireless transfer of RUC licence data to an approved RUC display unit required for carriage of licence under the NZTA RUC legislation.

Physical Activity

You may be requested to allow MyRUC to access your movements via GPS. This will only occur when MyRUC has been configured to track and report your current location (e.g. ‘telematics’) in your account settings.


MyRUC makes use of secured storage on your device to store your worktime and account data.

Denial of requested permission

If you deny a permission when prompted, you can still access the MyRUC App. However, you may not be able to use the service as required or intended.